Term · 30. Big4 Advisory Framing
Customer Identity Modernization
Definition
Multi-year program migrating legacy customer identity infrastructure (custom-built auth, fragmented per-product accounts) to modern CIAM platform — unified customer profile, social/BYOI login, passwordless auth, consent management, GDPR/CCPA compliance, fraud detection integration. Common in banks, retail, telco, healthcare patient portals.
- Application
- Regulatory: Deloitte / PwC / EY / KPMG advisory framings · MITRE ATT&CK Framework
- Standards & regulations
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- Big4
- MITRE
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